Support
Our trusted support options help you maximise the business benefits of your solution. Take advantage of expert advice, best practice models, practical training and proactive maintenance to make the most of your solution.
Maintain
Our tiered maintenance options let you choose the help you need to maximise the business benefits of your software-as-a-service solution.
All support tiers include four types of maintenance:
- Adaptive
- Corrective
- Perfective
- Preventative
Monitor
We proactively monitor key components of your solution to ensure and enhance performance, security and effectiveness.
All support tiers include monitoring of:
- Software
- Servers
- Security
- Statistics
Mentor
Get support when you need it. Whether you have how-to questions, technical issues, or need advanced training, we give you fast, expert answers.
All support tiers include mentoring levels of:
- Train
- Tutor
- Model
- Benchmark
Manage
Extend your team by engaging our expertise in managing your solution. We can assist in operating and administering your business solution.
Managed support is tailored to your needs, including:
- Content publishing
- Commerce management
- Campaign development
- Security enforcement
